About NYCB Mortgage Banking

NYCB Mortgage Banking is proud to be one of the leading providers of mortgage lending services to mortgage companies, community banks and credit unions. Whether you are a Correspondent Seller or a Wholesale Table Funder, Gemstone, our transactional website, helps you compete with anyone while offering the benefits of control, speed, ease and risk mitigation in a single platform.

Our Mission and Value Proposition

To Serve the Borrower

Borrowers want economic value, convenience, expediency and reliable counsel throughout the loan process. Your expertise and the Gemstone platform enable you to originate and close loans faster, easier and at a lower per loan cost than any other loan origination channel in the industry. You are very well equipped to compete on the combined effect of dramatically lower operational costs, service responsiveness, and technological innovation.

To Build Trusted Relationships

Simply stated, we need each other. Your loan sourcing capability is important to our sustained success. By utilizing our Gemstone technology platform, you gain control over aspects of the mortgage transaction that ensure an efficient and hassle-free lending experience... for you and your customer. There is no doubt this gives you an edge over your competition--no matter who they are--provided that you conduct your business with honesty and integrity... each and every time.

Our Vision - We Want Data, Not Paper

Our unswerving eVision is to provide our Clients and their borrowers with an electronic lending experience that surpasses expectations. The use of accurate data at loan registration is central to fulfilling regulatory requirements and realizing the efficiencies of the Gemstone platform.

Outperform the Competition while Protecting Your Business

Control... Closing documents and funding requests at your fingertips.
Speed... Gemstone synchronizes the data for registration, appraisal, title and closing docs. Available for Table Funding Clients, our eSign® brand of electronic closings is the fastest and greenest closing in the industry.
Ease... Gemstone's simple loan process enables you to move through the loan process efficiently while helping you manage critical regulatory requirements.
Risk Mitigation... Combined with our internal processes, Gemstone's risk applications mitigate key business and regulatory risks inherent in the lending business...for you and the bank.
Lower Costs... Free AU submissions, free closing docs and free closing document re-draws.

Contact Us

For Borrowers:

For service questions regarding your mortgage with New York Community Bank, please call 888.696.4444 from 8am-8pm ET Monday through Friday, 8am-5pm ET on Saturday, and 9am-4pm ET on Sunday.

For Current Clients:

If you are a business Client of NYCB Mortgage Banking and have a question, please call our Mortgage Consulting Center at 888.321.6446 (Monday through Friday 9am-8pm ET) or submit an email to answers@mynycb.com.

For Closing/Settlement Agents/Notaries:

If you have questions about closing an NYCB mortgage, please contact our Mortgage Consulting Center at 888.321.6446 (Monday through Friday 9am-8pm ET). If you need to sign up as a new closing/settlement agent to close NYCB mortgages or need to learn more about eSign® closings, please visit www.closingagent.esignmortgage.com.

For Prospective Clients:

Are you interested in becoming a Client? Email potentialclient@mynycb.com and include your name, company name, company address and phone number. An NYCB team member will contact you within 48 hours.

Help

Who is NYCB Mortgage Banking?

NYCB Mortgage Banking is the business to business mortgage division of New York Community Bank. We are proud to be one of the leading providers of mortgage lending services to mortgage companies, community banks and credit unions.

What is Gemstone?

Gemstone, our transactional website, helps you compete with anyone while offering the benefits of control, speed, ease and risk mitigation in a single platform.

How do I gain access to Gemstone?

If you are interested in becoming a Client, email potentialclient@mynycb.com and include your name, company name, company address and phone number. An NYCB team member will contact you within 48 hours.

Interested in a career with New York Community Bank?

Visit the New York Community Bancorp, Inc. Careers webpage.

Where can I find more information about New York Community Bank?

See http://www.mynycb.com/

NYCB Mortgage Banking Gemstone

Welcome to NYCB Mortgage Banking

We are one of the leading providers of mortgage lending services to mortgage companies, community banks and credit unions. The same great people, technology and service are now available to you through NYCB Mortgage Banking, a division of New York Community Bank.

Gemstone Login
Login ID:
Password:

Need Help?

Continuously recognized for call center excellence, the Mortgage Consulting Center (MCC) provides world-class service 9:00 AM ET to 8:00 PM ET Monday through Friday,
at 888.321.6446.



Are your interests protected? Ask us how you can close more loans efficiently while mitigating risks at the closing.

Gemstone, our transactional website, helps you compete with anyone while offering the benefits of control, speed, ease and risk mitigation in a single platform.

If you are interested in becoming a Client, email potentialclient@mynycb.com and include your name, company name, company address and phone number. An NYCB team member will contact you within 48 hours.


Gemstone is a private computing system and its use is restricted to authorized individuals only. We reserve the right to view, monitor and record activity on the system without notice or permission. Any actual or attempted unauthorized use of the Gemstone system may result in criminal and/or civil prosecution. If you are not an authorized user of this system or if you do not consent to continued monitoring, exit the Gemstone system at this time.

This information is for use by current and prospective Clients of New York Community Bank (NMLS # 249276, MD # 21548), doing business as NYCB Mortgage Banking, and should not be distributed to or used by consumers or other third parties. Click to view NMLS Consumer Access.

© 2017 New York Community Bank